Terms and conditions 

General conditions

Please read the following conditions and charges carefully before placing your order.

  • Deliveries will not be made on holidays, Saturdays or Sundays

  • Delivery dates are approximate only. La Reina de las Tortillas is not able to control delivery dates once orders have been passed to our delivery partners

  • On receipt of all orders, a confirmation email will be sent which will include a dispatch date to indicate when to expect delivery 

  • Our delivery service includes two delivery attempts. The third will incur a charge of 6 EUR for deliveries within Spain (see international pricing). 

Delivery conditions 

  • Our delivery service cannot provide a specific time slot, however all of our deliveries will take place between 09:00 and 19:00.

  • Any costs which result from us being given incorrect delivery details will be charged to the customer

  • In case an item which is unavailable is charged to an order, we will contact the customer to amend the order or provide a refund

  • By submitting your order through this website, you are consenting to the conditions and charges outlined within it